Warranty Policy

The Company warrants that all new equipment is free of manufacturing defects in
workmanship and materials, subject to the terms below. This warranty becomes effective at the
invoice date of the original purchase. Parts repaired or replaced under the terms of this
warranty will be warranted for the remainder of the original warranty period. It is the
purchaser's responsibility to notify the Company of any change of contact information. This
will ensure that in the unlikely event of a replacement or safety notice, the Company will be
able to contact you immediately.

Reformer Warranty;
Body frame warranty ten years.
Springs warranty three years
Spare parts warranty two years. ;

The fabric and upholstery on Rios Azul UK Ltd Equipment will be replaced if it fails under
normal wear within 90 days of the date invoiced. Proof of damage will be required. This
warranty does not cover cuts, burns, stains, soiling, pet damage, damage to fabric caused by
abrasive, corrosive, or chemical cleansers, damage to fabric caused by zippers, snaps, or other
apparel adornments, or damage caused by other unreasonable use. If the identical fabric is not
available, the Company will provide an equivalent fabric.
This warranty applies to equipment:
• While equipment remains in the possession of the original purchaser and proof of
purchase is demonstrated.
• If claims are made within the part-specific warranty period.
• If upgrades are made as required by the Company.
This warranty shall be null and void if:
• All safety, maintenance, and usage guidelines, as specified in the appropriate
equipment manuals, are not followed
• Equipment is used for any other purpose other than as intended, is stored or used
outdoors in environments without adequate climate/humidity controls
• Equipment has been subjected to accident, misuse, abuse, improper service, or any
modification not authorized by the Company

• Any At Home Reformer that is used in Pilates studios, fitness or health clubs, gyms,
spas, or any other type of commercial facility offering fitness services to the public.
• Springboard Warranty: One (1) year limited warranty on straps and spring clips. Two
(2) year limited warranty on all other components

Failure to change springs on spring-loaded equipment (Reformers, Cadillacs, Chairs, Towers,
Wall Units, Spring Boards, etc.) every two (2) years may void this warranty. The warranty
does not cover damage to the finish of any equipment nor, shipping charges, customs
clearance fees (if applicable), or any costs incurred in installing repaired or replacement parts
shipped under the provisions of this warranty.
At its option, the Company will repair or replace warranted parts, provided that any such
failure is due to a defect in workmanship or materials and provided that such failure occurs
and is reported to the Company as within the part-specific warranty period.